Returns & Refunds Policy

Eligibility

• Due to the perishable nature of cheese, we cannot accept returns for change of mind or incorrect storage by the customer.

• We only offer refunds or replacements if the product:

  • Arrives damaged, spoiled, or compromised.

  • Is incorrect compared to the order placed.

Process

• Customers must notify us within 24 hours of delivery if there is an issue.

• Proof of purchase and clear photos of the product/packaging are required.

• Once verified, we will arrange a replacement product or refund.

Wholesale Orders

• Wholesale returns are not accepted unless the product is proven defective or compromised at the time of delivery.

• Any disputes must be raised within 24 hours of receipt.

Non-Returnable Items

• Gift cards and promotional vouchers are non-refundable.

• Products damaged due to mishandling after delivery are not eligible for refunds.
  Need help? Email us and we’ll guide you through it: info@globalcheeseboutique.com